Future Melbourne 2026 is a community collaboration project led by The City of Melbourne to develop a long-term strategic plan to ensure Melbourne’s legacy as a liveable and competitive city over the coming decade. The project refreshes the Future Melbourne 2008 plan, which has guided all aspects of the city’s development, prosperity and liveability. The community was invited to share their ideas and vision for the future.
Prior to 2019, EA Networks had been conducting customer and contracting services surveys every two years. Global Research was contracted by EA Networks to help with this research. Our aim was to combine these two research activities into one, and target three key areas of investigation:
Customer satisfaction, focusing on core services, communication, pricing & value, image, and reputation;
Contracting services, focusing on efficiency, outcome, and communication;
Brand awareness.
The Patterson and Ward families have a long history of dedication to guest satisfaction, including for over 50 years at Christchurch’s Commodore Hotel. In the last seven years their hotel ownership has expanded to include the Hotel Montreal (Christchurch) and the Queenstown Park Boutique Hotel. Global Research has been privileged to partner with them for over 10 years to inform their guest satisfaction and other business decisions with ongoing and one-off pieces of research.
Medicins Sans Frontieres (MSF), also known as Doctors Without Borders, is an international charity dedicated to humanitarian work in conflict zones and countries affected by endemic disease. Global Research was contracted to establish New Zealander’s awareness and knowledge of the Medecins Sans Frontiers brand, and to conduct a comparison following a nationwide advertising campaign to establish how brand recognition was affected.
